[Resolved] Oxigen Wallet — Refund issue | |||||
I was adding 300 rs from hdfc netbanking to oxigen wallet on 27-10-16. Transaction failed which happens many often with this site but amount deducted. Customer care has registered ticket 323967 for this, when it couldn't be solved they created another ticket 338361. It has been 14 days. No resolution so far. Multiple follow-up resulted in vein. Was this information helpful? | |||||
Nov 15, 2016 Complaint marked as Resolved Got refumd the same day which was pending since 27 th nov 2016.
Thanks consumercomplaints team for such quick response. Oxigen Services India customer support has been notified about the posted complaint. Verified Support Nov 11, 2016 Oxigen Services India Customer Care's response Hi, Apologies for the inconvenience caused to you. We have informed our concerned team to update your issue on priority. It is our pleasure to restore your confidence with us. We value you as a customer and appreciate your patience. If you have any further query, please feel free to revert. Thanks, Oxigen Wallet | |||||
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+91 12 4677 3377 [Customer Care]
+91 12 0719 1010 [OxigenWallet]
+91 12 4716 1100 [Head Office]
Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana, India - 122001
We regret for the inconvenience caused.
We are keen to help you. Kindly write to us at [protected]@hdfcbank.com with Customer Id/account number, transaction details (date, time and amount) and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Natasha
HDFC Bank Customer Assistance