[Resolved]  Pai International Electronics — Voltas 1.5 ton AC

Address:

Akshay Nilaya, Nadavara keri, mavalli 2, Murudeshwar

I am writing to express my extreme dissatisfaction with the Voltas 1.5 Ton AC purchased from your store in April 2023. Despite numerous service attempts, the unit has failed to function properly, causing substantial inconvenience and discomfort.

Since the initial purchase, I have experienced a repetition of issues with the AC unit, including persistent malfunctions. Regrettably, these issues have persisted despite more than ten service calls, raising serious concerns about the product's reliability and performance.

I have made repeated attempts to seek assistance from the Bhatkal Pai International store, but the responses received so far have been far from satisfactory. The lack of a proper resolution has not only caused immense frustration but has also disrupted the peace and comfort of my home.

As a consumer, I find it unacceptable to endure such difficulties with a product that is supposed to provide reliable and efficient cooling. Given the persistent nature of the problems, I am left with no choice but to request a refund or a full replacement of the AC unit. I believe this is a reasonable expectation, considering the number of service interventions required within a short span since the purchase.

I implore your urgent attention to this matter and request that you facilitate the necessary steps for either a refund or a complete replacement of the faulty AC unit. I value the reputation of Pai International and have always held your brand in high regard, which is why this experience has been particularly disheartening.