Pai International Electronics — Wrong product delivered

Not Getting Any name

Mar 26, 2024

Address:

Hebbal, Bangalore

I purchased a 65 inch TV from Pai International. The sales person insisted me to take a stabilizer also along with that. Though I was not interested at all, after his regular requested I oked it.
That time they didn't show the demo product and just named the brand - Crystal.
After the delivery of the TV along with the stabilizer, I found that the stabilizer in suitable for TV up to 55 inch only. It is clearly mentioned on the box.
when I called the sales guy, he is telling that I can use it for 65 inches TV also. Same thing they are selling to all 65inch and 75 inches TV customers. When I refused to use it, he is telling that I can take another stabilizer by paying extra amount. I said I am not ready to pay any more money, then he is telling to use this stabilizer only.

Was this information helpful?

No (0)

Yes (0)

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2024

LG Electronics Customer Care's response Dear customer,

Thank you for sharing your concerns. We understand the frustration and apologize for any inconvenience caused. We recommend Twitter for more quick and efficient support, but if it doesn't work for you, we're also on Instagram and Facebook ( Meta). Your satisfaction is our priority, and we're committed to resolving any issues you may have.

We appreciate your patience and understanding. Feel free to reach out on the platform that suits you best.

Regards,
LG Customer Support Team