[Resolved] Pantel Technologies Pvt. Ltd. — Poor After Sales Service of Penta T-Pad Model no. WS707C by Pantel Technologies Pvt. Ltd., , E-33 SECTOR 63, NOIDA, 201301

sks_kol

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I have purchased a Penta T-Pad Model no. WS707C @ Rs 6999/- thru'' Home Shop18 on 30.8.14. The invoice no.: TARA/14-15/179623 dated 30.8.14. The Sl.no. of product is WS707C[protected]. Since the purchase of the product, I m facing the following problems: 1) Google play Store is not working and 2) Conversation during the call is faintly audible. I have been calling up "Pantel Technologies Pvt. Ltd." customer care no. for help for last 2 months but all in vain. The Custmr Care Exec told to visit the local service centre. The address of local Service Centre of Pantel Technologies in kolkata: ''Venture Technology, 26/B Hindustan Park, Shop#95, Kolkata & Contact person: Mr Tuhin Acharya (mob# [protected])''. When I called Mr Tuhin, he without checking my Tablet refused to help unless I deposited my Penta T-Pad to him for 3 months. I was surprised that without seeing my set how can he decide what was wrong with it. I told him that the Customer Care has told me to visit his service Centre. Then he told me to come. When I visited the service Centre, Mr Tuhin bluntly & rudely refused to help. He told that most of the sets are defective in this Penta T Pad Model#WS707C. He unnecessary called us & harassed us. This Service Centre of Pantel Technologies Pvt. Ltd. is very rude/misbehaved & un-cooperative/useless to customers. It has just harassed a Senior citizen like me by calling to the service centre & denying to help. What is the use of such service centres which refuse to provide service although my product is is warranty period. I have been calling up the helpline nos. of Pantel technologies Pvt Ltd for last 2 months & all d calls cost me STD charges. Only my time, energy & money for calls got wasted. Pantel Technologies Pvt. Ltd. is harassing its customer by selling a calling Tablet Model#WS707C which is not properly audible for making calls & Pantel is providing poor after sales service. Pantel did not provide any solution for the poor audibility in its product. And for no reason I am suffering for the last 3 months b'coz of purchasing this defective product. Request yr help. Regards, S.K.Saha, Kolkata

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Aug 14, 2020

Complaint marked as Resolved

Nov 21, 2014

Pantel's response Customer Service Team - Pantel Technologies has contacted to customer Mr. Sunil Saha & his daughter Ms. Priyanka Saha. Mr. Saha is assured that complaint will be addressed on topmost prioirty.

Nov 29, 2014

Updated by sks_kol Please note that
Pantel Technologies Pvt. Ltd. is only pretending to solve the issue. From 21st
Nov’14-28th Nov’14, the kind of pain & harassment we have faced
by the Pantel Technologies Pvt. Ltd. Team (Mr. Pankaj & Ms. Rakhi Singh)
cannot be explained in words. Our all painstaking efforts, follow-ups, phone calls, mails and
requests from the day Pantel
Technologies Pvt. Ltd. Team had assured to replace the faulty device till today
has been wasted.

I am a Seniour
Citizen & my age is above 70 years. The current situation is that my stress
level has risen a lot due to Pantel Team’s rude behaviour after a phone call
which Mr. Pankaj Kumar from Pantel Technologies Pvt. Ltd. had made to me yesterday.
He spoke very rudely to me & put all the blames to me. Yesterday, Mr Pankaj
insisted me to give a false declaration of Rs. 99/-as the valuation of my
Calling Tablet (actual price 6999/-) to the Pickup service. He very rudely
spoke to me & kept blaming me for unnecessary calling & disturbing him.
I was shocked by this type of rude behaviour from Pantel Technologies Pvt. Ltd.
Team. He was charging me as it was my fault that I had posted the complaint.
The heated discussion was very stressful for me.

Pantel
Technologies Pvt. Ltd.’s after-sales service is pathetic. I am in lots of stress
& harassment since I have purchased the product of Pantel Technologies Pvt.
Ltd. in August’14. I had gone to its Service Centre in Kolkata where they had refused
to provide any service & was very rude. After that, I had put up my complaint
in the website. Since then, my pain & stress had doubled. The Pantel
Technologies Pvt. Ltd. Team had been pretending to replace the faulty device since
21st Nov’14-28th Nov’14 but each day they are harassing
me by sometimes changing their address of delivery, sometimes changing the
pickup code & ultimately they have forced me to give a false declaration of
the valuation of the product as Rs. 99/- whereas the original price of the
product Penta T-Pad is Rs. 6999/-. It
seems that the Pantel Technologies Pvt. Ltd. Team is forcing me to give a false
declaration which seems to be unethical
& they are trying to make my issue more complicated. I have totally lost my
faith on Pantel Technologies Pvt. Ltd. & after a long 8 days of Device Replacement
Saga created by Pantel Technologies Pvt. Ltd., it seems to me that there is no
guarantee that Pantel Technologies Pvt. Ltd. will send me a new device instead
of my faulty device as they had assured before.

For me buying a
product from Pantel Technologies Pvt. Ltd. is a total waste of money, lot of pain and
mental stress.

Regards,

S.K. Saha, Kolkata

[protected]@rediffmail.com
29.11.2014

Dec 21, 2014

Updated by sks_kol The problem was not resolved. We have decided that we will never buy products of Pantel Technologies Pvt. Ltd. in future and never recommend anybody to buy this product. We have felt it is a waste of money and the pathetic after sales service has given us enough pain and waste of time and tremedous stress. We have totally lost trust on Pantel Technologies Private Ltd.

Regards,

S.K. Saha