[Resolved]  Payback — points deducted

Hi,
I started a transaction on ebay from my payback points but the transaction was failed and my 8428 payback points were deducted. On contacting ebay i got to know that my points have been credited back by ebay and it would reflect within 5-7 days. But still i didn't get my points so ebay suggested me to contact payback with reference id as mentioned below. I contacted payback and they promised me to resolve my issue till november 2nd, 2017. But till now my payback points which was earlier 14210 have not been credited back. Tried to contact payback 4-5 times but i am not getting any response from them. Kindly help.

Ebay redeem order id – [protected]
Activity id –[protected]

Payback service request number is 14540627

Thanks,
Neelam kapila