Paytm — Cheated by not refunding the recharge failed amount of Rs 100 to bank or wallet

Address:

Paschim Medinipur, West Bengal

On 18 Jan '15 9:35 pm ORDER NO.[protected] I want to recharge my number but recharge is failed unexpectedly. On Sun, Jan 18, 2015 at 10:41 PM I received a mail mentioning We are really sorry that your Recharge of Aircel Mobile [protected] for Rs.100 failed. Your money(Rs.100) has been refunded and is now available in Paytm Cash wallet for immediate reuse. But actually the amount is not refunded. I complain for that Ticket #[protected], Ticket #[protected], Ticket #[protected], Ticket #[protected], they replied I am Anshu and I am going to do my best to help you. I understand that the refund of Rs. 100 is still not reflecting in your bank account/card. Sometimes, your bank takes time to reflect the refund in your bank account/card. I checked your account again and realized that you have already initiated a refund request of Rs 100 on 18/01/15. Your bank may take 3-10 working days. Already 8 day passed the amount of Rs100 is not reflecting in my account. So I again complain for the same but Ticket #[protected] on Sun, Jan 25, 2015 at 1:25 AM, they replied me that Hi Ajay, I’m Khanna, I understand that your recharge did not go through and I apologize, you had to experience that. You can relax because Rs. 100 has been already refunded to your Paytm account. You can use this money to do a recharge the next time you’re on Paytm.com. I hope this helps. Should you need any further assistance, let me know. I am totally shocked with this type of response because from 18 jan they are I will get the refund by bank and now they are saying I am already get the amount in my wallet but Amount is not reflecting in may wallet. This is a totally a fraud because they are contradicting on there own word. Please help me to get the refund in my wallet or bank which ever is more earler.