Paytm — damaged product received

i ordered a yonex badminton from paytm and when i received my order the badminton was broken and the packaging used to pack the product was just a bubble wrap it was definite to get broken with such lame packaging. when i asked paytm to replace my ordered product they tell me to send the pictures of the product and then we will proceed and now when i have sent the pictures they ask me to courier it back to the sellers address and then we will process the amount to ur paytm account. it is their way to block consumers money in their wallets and then ask to make new purchases with it. whereas all other online shopping websites either refund the money to the bank accounts or replace the product. i am not asking for the refund of my amount but i want a replacement on my order.
the badminton was worth 1250.