[Resolved] Paytm — mobile not recharged but amount debited from SBI account. | |
Dear sir, my BSNL mobile number [protected] has not received the amount recharged through paytm online recharge. As their site message is showing that it is successfully recharged but amount is not credited in the said mobile number on 17.3.2014 i recharged the BSNL mobile with rupees 500. My order number is[protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved PayTM Mobile Solutions customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Hi Snehlata Aunty. How are you? Got the recharge? If not I will recharge for you? Please aunty.
Reply
Hi Aishwarya,
We apologize for your inconvenience. We assure all our users that your money is yours unless you have received the benefits.
We've checked the details of your account. It reflects that Rs. 500 was refunded to your Paytm wallet against Order Id[protected]. Later, you used this balance for a further transaction from your account. The details of the transaction is as follows:
Order number:[protected]
Amount: Rs. 500
Date of transaction: 29 Mar'14
Recharged number: [protected]
We hope the details shared above are sufficient towards the resolution of this issue. In case you seek any other assistance, please write to us at [protected]@paytm.com.
Best wishes,
Paytm Customer Care
We apologize for your inconvenience. We assure all our users that your money is yours unless you have received the benefits.
We've checked the details of your account. It reflects that Rs. 500 was refunded to your Paytm wallet against Order Id[protected]. Later, you used this balance for a further transaction from your account. The details of the transaction is as follows:
Order number:[protected]
Amount: Rs. 500
Date of transaction: 29 Mar'14
Recharged number: [protected]
We hope the details shared above are sufficient towards the resolution of this issue. In case you seek any other assistance, please write to us at [protected]@paytm.com.
Best wishes,
Paytm Customer Care
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