Paytm Mobile Solutions — Amount of rs, 1 700 from my savings account got deducted but it was not added into paytm wallet. | |||||
Dear sir/madam, I am a paytm user by name : gnanesh. today i. e. on 10/12/2016 i tried to add money from my sbi savings account to paytm wallet. i clicked on addmoney in paytm app, then it asked me to provide me the amount. i entered amount of rs 1, 700 and clicked on addmoney button. it asked me the cvv number of my sbi debit card. i entered the cvv number and clicked on pay now button. i got a message on my mobile as “to pay rs. 1700.00 to one97comctn-7, from your card xx…3144, use otp. beware! Only fraudsters ask otp on phone. otp is xxxxxx. don’t share with anyone.” I entered otp number. the amount from my sbi savings account got deducted but the money of rs 1, 700 did not get added to my paytm wallet. the balance in my paytm was not getting reflected with the added money. After i entered the otp i got one more message as “thank you for using your sbi debit card 519xx3144 for a purchase worth rs1700 on Pos [protected] at one97 communication lt txn# 155259.” but in my paytm wallet nothing was reflected. I had been trying to reach you at these toll free number[protected] but i was not able to reach you. But till now i haven’t got the amount credited back to my paytm wallet or neither to my bank account. i am afraid o[censored]sing this app further since, if this is the problem the fame of your organization will be affected and nobody will be using this app in future days. Please look into the issue as soon as possible and credit the amount to my paytm wallet. i need to do the payment to my friend. Kindly, do the needful & oblige. Thanks & regards Gnanesh Mobile number [protected] / [protected]. Was this information helpful? | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
20037
Pending
0
Resolved
1738
+91 12 0477 0770 [Head Office]
+91 12 0306 2244 [Support]
B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
I am a Paytm user by Name : Priyanka Patil. I tried to add money from my HDFC bank Savings Account to Paytm wallet on 5th dec 2016, and again on dated 10th dec 2016. I clicked on Addmoney in Paytm app, then it asked me to provide me the Amount. I entered amount of Rs 1, 000 and Rs.1, 000 respectively for both days. and clicked on Addmoney button. It asked me the CVV number of my HDFC debit card. I entered the CVV Number and clicked on Pay now button. I got a message on my mobile for 5th dec 2016 transaction is-
“To Pay Rs. 1000.00 to Paytm mobile solutions Pv from your Card XX…1969, Use OTP. BEWARE!
ONLY fraudsters ask OTP on Phone. OTP is xxxxxx. Don’t share with anyone.”
and for 10th dec 2016 I got a message on my mobile for transaction is-
“To Pay Rs. 1000.00 to ONE97COMCTN- from your Card XX…1969, Use OTP. BEWARE!
ONLY fraudsters ask OTP on Phone. OTP is xxxxxx. Don’t share with anyone.”
I entered OTP number. The amount from my HDFC savings account got deducted for that both days it means total 2000 rupees deducted from my account. but till date Rs 2, 000 did not get added to my Paytm wallet. The balance in my Paytm was not getting reflected with the added money.
and
even till now I haven’t got the amount credited back to my Paytm wallet or neither to my bank account. I am afraid o[censored]sing this app further since, if this is the problem the fame of your organization will be affected and nobody will be using this app in future days.
Order No is[protected]
1:06 pm, Dec 05 2016
and
Order No is[protected]
2:14 pm, Dec 10 2016
Please look into the issue as soon as possible and credit the amount to my paytm Wallet.
Kindly, do the needful,
Thanks & Regards
PRIYANKA PATIL
[protected]