Paytm Mobile Solutions — Not Able to Use my Card on paytm account

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.paytm.com

Hi,

From 12th Feb, I am facing issue in adding money in paytm wallet using my citi bank credit card. Every time I am getting an error "The card that you tried to use has failed. Please use a different card or payment mode." Also this problem exists only between my citi bank credit card and paytm account. On other places I am able to do transaction successfully from my card. I checked with citi bank customer care on this, they are saying that they are not receiving any transaction record for my all failed transactions. There might be some issue from paytm side only.

Below are the order ID's for my failed transactions on paytm.
Order Id Date
[protected] 12th Feb, 7:03 PM
[protected] 12th Feb, 7:52 PM
[protected] 13th Feb, 10:39 AM
[protected] 13th Feb, 8:41 PM
[protected] 13th Feb, 8:42 PM
[protected] 13th Feb, 9:33 PM
[protected] 13th Feb, 9:54 PM
[protected] 14th Feb, 6:26 PM
[protected] 14th Feb, 6:32 PM

Name: Nitesh Agarwal
Registered Mobile Number: [protected]
Email I'd: agarwal.[protected]@gmail.com
Card number: 4550 38xx xxxx 9533
Bank Name: Citi Bank
Card Type: Rewards Credit Card

I am continuously sending emails to paytm regarding this but everytime they are saying like "We will like to inform you that such measures are taken by us routinely to maintain system integrity and as per internal policies, can not be reversed. Hope you understand."

Daily I 3-4 times I am getting this reply only from paytm team. They are answering my questions neither allowing me to do transaction from my above mentioned card.

Please help on this and provide solution ASAP.