Paytm — Money not refunded to my credit card

Address:	New Delhi, Delhi, 110034
Website:	paytm.com

I had made Delhi Jal Board Payment through my Axis Bank Credit Card on 23rd March 2016 and money received by PayTM vide order no. [protected] dt[protected] also I had write to their complaining email ID i.e. [protected]@Patym.com two times, vide Ticket No. 01402962 and 01221761 they had given reply as below

Hello Lalit,

We are sorry for inconvenienced caused.

We understand that your refunded amount is still not reflecting refunded amount INR.1279.4 in your bank account against order id [protected].

Sometimes, we don't get confirmation from the bank that your money has been refunded. In order to verify the same, we request you to please email a copy of your bank/credit card statement in PDF format, from the date of transaction to till date, to us.

This will help us solve the issue at the earliest. Looking forward to hearing from you soon.

Thanks and regards,
Paytm Care

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I had already send them the credit card statement with request to them please refund my money back still they are not returning the same.

Request you to please help me in this regard.