[Resolved]  Paytm — order failure while returning with paytm cas. i got paytm cash as refund of my previously failed order.

Address:

Gwalior, Madhya Pradesh

After failure of my order no.[protected],[protected] of 230₹, 212₹ respectively. This failure amount if total 432₹ was submitted in my paytm cash. But now I am unable to use this cash in further use. I tried to recharge my phone, dish TV. But again & again order were failed with the same info message ' your bank didn't authorize this transaction. Please contact your bank with transaction number for details.' But what is the role of bank in this transaction, if the amount was initially deducted from my bank account and same was submitted in my paytm cash due to order failure. Please, respond to me soon. Help me out. It's about trust I had with paytm not just money. I also sent them mail. They replied after 2 days and with the request to contact your bank. I just cant understand the Role of bank. In transaction by paytmcash