Paytm — Paytm delivered defective product, delayed return request, and now rejected retured request.

Address:

Pune, Maharashtra

I have ordered a Dell Laptop, on 15th August in RS. 22700 from Paytm ( Order ID= [protected] ). The Laptop had some software issue hence it was failed during first opening and installation of drives. It kept shutting down automatically. I informed paytm by email and they asked me to send images of product, with packaging and invoice. I sent them all requested images along with error messages that I was getting during installation of drivers and automatic shutting down messages. Then began the nightmare, every time I am sending an email to customer care, I get different response from paytm, sometimes asking me to go to Dell service center, which I refused to do since I had paid for new (non defective laptop ) and I havent had time to go to service center. Then paytm asked me to courier it back to the seller( PRITECH, Rajkot, Gujarat ). I went to DTDC for courier and came to know delivery charges will be RS. 2000 since it is an electronic item and needs insurance and all. I called paytm customer care and explained them the situation, the executive who received calll, asked me to go to India Post as it will be cheaper there. I went to India Post and came to know it does not courier electronics item, so I again called paytm customer care and explained them situation, the executive asked me to wait for 48 hours while they try to make alternate arrangment for pick up. No call or email from paytm for a week. then I got an email from paytm ( again from a different name of sender ) that paytm will pay only Rs. 200, and a list of possible courier services. Then again I called paytm over phone and asked them what is this non sense since I explained already that courier charges are Rs.2000, the executive assured me that they are well aware of situation and raising it to concerned department and it will be resolved within 48 hours. Now after 4 days I get an email from paytm that my return request is rejected and reason not mentioned for it. I have all the email conversations saved and also recorded the telephonic call with paytm executive, I can produce that if required. This paytm site seems some kind of bogus company who keeps confusing and circling the issue of customer complain till either customer give up and stopped pursuing the case or agree to keep on the defective product.