Payu Money — payment failed but amount deducted | |||
I have made a payment of rs 1351 to book a train ticket from Lucknow to Delhi through IRCTC app on 15 th of July my payment is detected from my account but ticket not booked it shows transection failed (no response from bank.) i confirm from my bank, they are saying that the transection was successful to payumoney. but till now i don't get any money back from your side. so, please support and resolve the issue ASAP. i am attaching seceen shot of payment for your reference. Best regards, Vinay Jangra Was this information helpful? | |||
 2 Comments | |||
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU