There is unauthorised transaction of Rs. 49700 and 49701 on 11th September 2023 through payU Addpay services which I didn't give any consent of.
The current bill is showing me I have to pay this amount from my pocket.
Steps taken by me-
1.Blocked the card immediately
2.Called Cybercrime, they told that Bank reference number is not there they could come into action after statement is released.
3. Called ICICI Customer Care, raised a dispute against these transactions immediately.
4. Did an FIR at Marathahalli Police Station the same day.
5. Collected FIR early morning next day and went to ICICI Bank Nearest Branch to submit Customer Dispute Form on 12th September around 10:30AM
6. Statement generated around 9:30 PM on 12th September, immediately did a Cybercrime complaint around 10 PM on 12th September.
7. Submitted the Cybercrime complaint with Police station next day morning
8. Visited Police station regularly, and they said that investigation is going on, I would be informed when investigation is over.
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