[Resolved]  PayUMoney — Settlement not completed after 7 month

Address:
Begusarai Bihar, 851133

MID: 8723400 ( Amit Kumar )
Tickit ID: DA[protected]
I am freelancer in IT sector, i work digital marketing services, website development and lead generation . My payu settlement is on HOLD from 3rd March 2023 and as per payu norms, if i am unable to submit documents, i have to wait for 210 days and then payu will settle my money but now completed 211 days are over but still not get any update from TEAM PAYU. i have raised tickit so many times and tweeted on TWITTER but no action taken from their side. I think it was a big SCAM done by payu payment gateway. and when i check this on youtube and TWITTER, i get to know that this is the same thing they are doing with a lot of small BUSINESS, FREELANCER and steal our hard earn money. I am here to raise a voice against PAYU SCAM. I will take legal action against this FRAUD. Still My 1, 46, 460.00 RS on HOLD. and they even don't care to settle in my account yet.

I'm attaching all the screenshot of my account.

NOTE (HOW THEY DOING THIS SCAM) : CASE NO 1. (When you contect them about hold money they just ask for documents and if you submit documents they ask for another documents like delivery proof and all and even after submitting all documents they just try to ignore or ask for another and another documents untill you just feel that its OK ITS NOT POSSIBLE AND LEAVE IT)...CASE NO 2. (If you dont have any documents they just told you to wait 210 days after that they will refund cause it was PAYU TERMS. and even after 210 days, they even don't care. ATUALLY WHAT THEY WANT IS TO WAIT 210 DAYS IT WAS ENOUGH TIME TO LET IT GO/FORGOT YOUR MONEY.)...CASE NO 3. (If you try to remind them after 210 days, NOW THE ANOTHER GAME STARTS, STILL THEY ASK FOR DOCUMENTS AND DON'T CARE ABOUT 210 DAYS POLICY AND REFUND AND ALL. AND IF YOU TRY TO MAKE BIG ISSUE THEY JUST IGNORE YOU OR ALWAYS REPLY THE SAME ASKING DOCUMENTS AND EVEN IN SOME CASE THEY BLOCK/LOCK YOUR PAYU IF YOU ARE TRYING TO MAKE IT BIG ISSUE)

THIS IS WHAT PAYU IS DOING.
+3 photos
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Jan 9, 2024
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2023
PayUMoney Customer Care's response
Dear Merchant,

Please be advised that as we reviewed your account, we got to know that we have received Cyber complaint against payment ID: [protected] and [protected]. Kindly provide clean chit from the cyber cell to further proceed with your settlement release request. Without clean chit from the cyber cell we cannot proceed with the settlement release request.

Regards,
PayU
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