[Resolved]  PayUMoney — Non Settlement of Funds

Address:

Gurgaon

Subject: Complaint Regarding Non-Settlement of Transactions since August 2023
Dear PayU Payment Gateway Team,
I am writing to express my extreme dissatisfaction and frustration regarding the non-settlement of transactions captured through your payment gateway since long time almost in 2023. Despite numerous attempts to seek resolution and get in touch with your support team, we have received no response or assistance.
Below are the Transaction IDs for the unsettled transactions:
1. Transaction ID: dd855b46b572e488724b
2. Transaction ID: 64f275f[protected]a9
3. Transaction ID: 96e3b963984c15209a2e
4. Transaction ID: e1d95db39c017d67bcde
5. Transaction ID: 4e7cd79646f74905d42d
6. Transaction ID: 8ec9f8d5c7a3d33eb878
7. Transaction ID: affbde15ba0f8140cee2
8. Transaction ID: 75745b9189756dbe8176
9. Transaction ID: b7d800c00f903533f565
10. Transaction ID: faf4eb9aad36200a1958
11. Transaction ID: 41c0e09a77e01795f937
12. Transaction ID: c17a314d374d1c41caef
It is essential to note that these transactions are a crucial part of our business operations, and the delay in settlement has caused significant financial strain and inconvenience. We have been relying on PayU as a trusted payment gateway for our online transactions, and this ongoing issue has severely eroded our confidence in your services.
Furthermore, our attempts to contact your support team have been met with complete silence. We have made numerous phone calls and sent emails to your designated support channels, but no one has responded or provided any assistance in resolving this matter. This lack of communication and customer support is unacceptable and reflects poorly on PayU's commitment to its customers.
We demand immediate attention to this issue and a swift resolution to ensure the settlement of these transactions without any further delay. Additionally, we request that PayU investigates the unresponsiveness of your support team, SMB Team, KAM Team, Mr.Nasir, Ms Apurwa, Mr.Prerna, Mr.Rhuman and many more to add to this list., as it is imperative that customers have a reliable and responsive point of contact for assistance.
If this matter is not addressed promptly, we will have no choice but to explore alternative payment gateway options for our business, as well as file a legal complaints towards Fradulent activities by payu., as the current situation is unsustainable and detrimental to our operations.
We expect a prompt response to this complaint, outlining the steps you will take to rectify the situation and provide a resolution timeline. Please treat this matter with the urgency and seriousness it deserves.
Sincerely,