[Resolved]  Pepperfry — Payment not Received

Address:

Mumbai City, Maharashtra

I have ordered a clothing Dry Stand through Pepperfry.com on 28th July. The cost was Rs. 852/- and it was supposed to delivered to me on or before 10th of August. Before I ordered I was asked to put PIN number to ensure the delivery location is available in their list or not. It was showed that they could deliver in the location of PIN I put and I was diverted into the next step of order. Since I didn't get any message or call from them till 10th Aug, I thought to give them a call to find out what was happened to the item I ordered. I was informed by them that the could not deliver the item since there is no Blue Dart Office near my location. I was stunned to hear this as there is a Blue Dart Office near my home, hardly 3 minutes walking distance from my home. They said the item returned back to them and could not deliver again and the money i paid them will be refunded within 48 hours. I have been constantly following up and calling them to get back my money and they are not giving me any proper answer other than giving the assurance that within 24hrs to 48hrs I would get my money back. But till the date the money is holding by them and unnecessarily my valuable time is wasting for this everyday. Finally I thought to put a complaint in this forum so that others will not suffer such problem through Pepperfry.com. Kindly assist me