[Resolved]  Pepsico India — Charging More than the MRP-Slice 200ml bottle charge Rs.14 v/s Rs10 printed on the bottle

Address:

Bangalore, Karnataka

Dear Team, Myself and my wife were doing shopping for Ugadi on Hosa Raod (Parappana agrahara jail road), Bangalore on 30/03/14. It was around 4 to 5 pm and we were thirsty. I grabbed 1 200ml slice bottle from the Pepsico fridge in the near by Bakery (Priya sagar sweet palace), near Reliance Fresh mart, as my wife was in another shop. I also took 500ml pet pack of Slice, who's MRP printed was Rs.32. I paid Rs.100, on getting the balance I asked what was the charge, the shop keeper rudely told me he is charging Rs.2 extra for cooling. I refused to pay the additional charge and returned the 500ml pet bottle. Now he charged me Rs.14 for the 200ml slice bottle. This time he said, the company is charging same to me, but printed wrong MRP on the bottle. He said you go and ask in other shops they are also charging the same. In front of my wife and all other public he abused me. I told him I will go to consumer forum, he said go to any where, but we will charge more than the MRP (he must be a fan of your old slogan "Yeh Dil maange MORE...!!!). I thought I will hence forth stop buying Pepsico products (although I like them)... My question is... 1. Does your company print less MRP and charge more to the retail shops? 2. Do you encourage shops to charge more for cooling (even though the fridges are given by you)..? 3. Do you monitor such malpractice in selling your products...? 4. Do you take action on such distributor and shops...? There could be many such people enduring such issues and keeping quite, but I choose to write to you to sort out this nuisance... as a liker of Pepsico products. Hope you will consider this in right spirit. Best Regards, S.Balasubramani Sr.Lab Manager