Personal — Transaction failed

Address:

Sivasagar, Assam, 785640

On dated7/12/16 at 8pm I had swiped my debit card at International hospital, Guwahati due to pay Rs 27000/- . but it showed transaction failed . I had received debit massage in my mobile .Hospital authority furnished the statement copy on that day from IDBI bank by which money didn't dispatched .Sir, give me kind suggestion how can I receive money in my account.