[Resolved]  Philips — Complaint with Philips 32 PFL 4305, 32" LCD TV

Address:

Coimbatore, Tamil Nadu

Dear Team, I had purchased a 32 PFL 4305 model LCD TV from Bharat Electronics and Appliances, Coimbatore on 30th Jul, .2011. The TV had some issues in displaying the picture so I had visited and booked a call on 11th Jan, 2014 with the authorized service center of Coimbatore, GEE DEE electronics. The service ticket number is PCOM[protected]. The support person examined the TV and he asserted that he issue is with the scalar board and he took an amount of Rs.1500 towards ordering a spare. After two weeks of intense following with the support person he told that the spare is not available in Coimbatore and there are only 4 spares available in India and he has ordered one and so it will take some time to reach Coimbatore. Even then it was me who was following with the support person and after a week or two there was a change in the authorized service center and GEE DEE was replaced by S.N electronics. The Service Lead for Coimbatore region booked a new ticket PCOM[protected] on 21th Feb, 2014 and I was asked to bring my TV to the service center. On inspection the technician asserted that the issue is with the panel and since the spare is not available in India and since it costs more that Rs. 10000 he will iniate a LED replacement request and I need to pay a premium for that. I was okay since I wanted to get rid of the faulty product. After two days some Philip service personnel called me and told the spare is available and so the request for replacement is now taken back. The cost of the spare is Rs 13500 which is more that 55% of the original TV cost and also it has a warranty of a mere 6months. I'm totally dissatisfied with the customer service experience that I had with Philips, I had booked a ticket and it took 40days for the service center to find the actual issue. I believed in Philips brand and paid a good amount to buy the product. Now if I had to pay more than 55% of the original cost to get the problem resolved, that too with a warranty period of 6months, I don't think such a valued product should come with such less warranty. Even if I get my product repaired now and after 6months if the TV gets the same issue, I need to endure all the pain once again even then since the TV which I had purchased in not in market anymore and there is very less availability of spares. I need my product to be replaced since this is a prodcut which I had purchased by paying a reasonable amount. Awaiting your response. Thanks, Katherresh.