Philips India — Disgusting post purchase experience with Philips mixer grinder model no.HL-7620/04

Address:

New Delhi, Delhi

With reference to complaint no.[protected]. I bought a Philips mixer grinder model no.HL-7620/04 on 2/11/2014 from Shoppers Stop, Noida. Dealer name is Rakhi Sharma. I used the mixer grinder on 6/11/2014 for the first time to grind water soaked pulses.It was operative. Then on 15/11/2014, I tried to grind onions, suddenly the mixer grinder stopped working. Next day, I called on the toll free number[protected] on 16th November 2014 at 5:18 pm. I was instructed to press the red button at the bottom of the base of the grinder. I did the same as instructed, but it was non functional. Then I was told that in next 8 hours I will receive the call from service centre, which I got from the service person on the next day. Without informing that at what time they will be sending their service person, the service person was at my door at 3 pm himself. I was away from home so told him to come back in next 1 hour. He said that he will come on next Sunday i.e. 23/11/2014.But nobody turned up. I called the toll free number[protected] again on 23/11/2014 and told them that me and my husband both are working, we were told that it was a false promise done by service person as they don't work on Sunday. As the matter was so much delayed for addressal, we were told by Mr. Deepak from customer care that they will be sending the service person at 6:30 pm. But we got a call in afternoon that they will not be sending any body after 6pm. I am totally pissed off by the way, Philips is taking care of its consumers. I want my money back. Please take your dumb machine back.