[Resolved]  Philips India — Faulty audio speaker and customer care is making just false promises to get it repaired

Address:

Gurgaon, Haryana

I bought Philips MMS 1515F Laptop Speaker on 14th Nov 2014 and it was faulty. FM was not working. I made complaint on customer care in November only. One technician visited home and after inspection he said it can't be repaired at home. He also said that you need to take it to service center. Initially he denied that Phillips will pick up from home to service center. But after having argument he said that person who pick up it on leave for one month and better you take it to service center. I called at customer care again they assured it will be picked up from home but it didn't happen. I called them many times but every time they say next day it will be picked up. Last week I followed up with them on daily basis and finally they picked up on 27th Dec. But guy didn't take remote of it. Now I am following up to pick up remote but not sure when it will happen. I talked to their service area manager Mr Kapil on 27th Dec and he gave assurance to me that remote will be picked on 27th Dec only and after repair speaker will be delivered to me on 29th Dec. But today at 29th Dec remote is still with me. I have never seen such a pathetic service from a multinational company. Never ever buy Phillips product.