[Resolved] Philips India — Frequent Failure of 42" TV Remote

Achar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I bought a Philips 42" TV on 27.6.2014 from E-Zone, Mani Square Mall, Kolkata. Since then the remote has failed 3 times, currently again unserviceable. Current call no is PKL[protected]. The remote has been replaced 3 times already, and they take much time to replace the remote (never keep a ready stock in Service Centre). Once I waited over a week! God knows how much time it will be this time. This is obviously a poorly designed product, since it fails so frequently. No point buying a 50k TV if it becomes just a decoration piece. I want a permanent solution this time, or I would like to return the product for a full refund. Please advise how this can be done.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Philips India customer support has been notified about the posted complaint.

Sep 08, 2014

Updated by Achar Today Remote was replaced yet again, TV is now working, proving that the Remote was defective. Now, 4th Remote in operation. Does Philips have any Quality Control or have 6Sigma certification? How can I return this product? I'm not enjoying the product at all, with repetitive problems in such a short period. I hope they are not just replacing the Remote till the Warranty ends, after that I will be stuck with a lemon! What's the way forward? First, extend the Warranty by 3 months, to cater for this period gone by.