Philips India — Irresponsible behaviour of Philips service centre staff Navrangpura, Ahmedabad

Address:

Ahmedabad, Gujarat

I am a Philips customer from Chandkheda, Ahmedabad. Philips has been the most trusted brand in our home from generations. we have bought philips food processor HL1659 in nov'12. after sometime some cracks appeared in the polycarbonate blender. these were very well sealed by us with some adhesives available in the market. it worked well but after sometime it started leaking from the bottom. i took it to the philips service center, navrangpura along with warranty card. when shown, the people there said that the leakage was due to the cracks. i told them to check the black ring at the bottom but one Mr. FALGUN CONTRACTOR said that it was all "tutela futela" and a new blender has to be purchased. so i purchased a new blender jar at the bottom of which parts from my old jar were fitted. then i requested him to check whether the leakage had stopped or not, he said "no no, yeh sab hum karke nahin dikhate." i again requested as my home is at a very far off place from the center . it takes 1.25 hrs to reach the center. but again he said, " no, hamare technician ne dekh liya hai." After travelling 1 and half hour and reaching home, i found it still leaking. it was obvious then that the leakage was not due to cracks. i immediately rushed back to the center and then a technician fitted something at the bottom and the problem was solved. my complaint is about the irresponsible behaviour due to which i was made to purchase a new blender while it was not required. and secondly i was made to travel throughout the day- from 11 to 6! AN APPROPRIATE ACTION AGAINST HIM IS ANTICIPATED.