Philips India Ltd — Complaints_Philips V.C.D MP3{FWV787}

Dear Sir/Mam, As I am to inform you that I Vijay Chopra as your customer purchased Philips V.C.D MP3{FWV787}, Serial No.51CO30404 from M/S. Jannat 139, Kunjpura Road. Karnal, Haryana on dated 05/08/2005 where I let you that I get start facing the problems on the year Jan.2013 where I had handover my aforesaid system to the authorized service centre name as M/s. Gupta Electronics{SERVICE RECEIPT NO.2579, DATED ON 02/02/2012} where he told me that we are going to provide your aforesaid appliances after 15days, where I again visit to the same service centre to get collect my appiliances where he didn't handover my appiliances on those days also where he again asked me to wait for 15days more because of parts are not available with us through the Philips Company. As I would like to know that they didn't provide me aproper attention on my product which I had already handover to them, they only start get avoiding by saying that we had still didn't received the different parts from the company and also they asked me that company is not ready to provide me the different parts through which we can provide your good as in a correct manner. This is only the bignning where I started to get mentally harrased by running continiously to the service centre but no changes had been made on the words of service centre that company is not supporting me. As I would like to know you that i visit to the service centre continiously day and night on daily basis and a day came that I still did'nt received my appiliances back. You are going to be shoked by listining that 1Year had been passed they still giving me a same excuse and still I didn't received my Philips V.C.D MP3{FWV787}. I hope you can understand that what types of problems does a customer get faced when he/she get run/visit on the same place on daily basis at both Morning& Evening Shifts. As I would like to know that I have waste lots of money and my precious time& emotion which cost more than my appilance price. As I request you to kindly provide me as a compensation. Until & unless Iam going to move to consumer court against you and your company. Thanks & Regards Vijay Chopra [protected]