Philips India — philips tv repair not done

Address:

Oshiwara, Andheri WEST, B-12-401 Millat Nagar

Hi, i have placed the request for philips led tv repair since a long time. Even after the lockdown is lifted still after numerous follow ups no one has contacted us for the repair.
Job id - dear philips consumer, service request is registered with job no.[protected] to our service center nearest to you. Contact no. [protected]
The service centre number is also incorrect given.
I live in andheri west and they have assigned service centre in santacruz.
Why was the service centre assigned in santacruz when i live in andheri.
Service centre should be near to my locality. They are only giving reasons for not resolving my issue.
Service manager brijesh is extremely rude and just doesn't respond to the complaint.
Please escalate on high priority please.
Thanks,
Manora
[protected]