Philips India — REGARDING IRRESPONSIBLE SERVICE BY SERVICE CENTRE

Address:

Jhansi, Uttar Pradesh

I COMPLAINED TO (http://www.support.philips.com/support) FOR THE REPAIR OF MY PHILIPS TOASTER (SERIAL NO-[protected] & MODEL NO- HD 4823/01) WHOSE WARRANTY ENDS IN SEP 2016. I RECEIVED A CONFIRMATION EMAIL ON 11 th MARCH SAYING "This is with reference to your e-mail dated 10th of March 2015, regarding Philips Toaster. We apologise for the inconvenience caused to you by our product. We have forwarded your concern to our authorised service centre. Your Service Request number is: 50-[protected]. Service Centre Details:- JVG ELECTRONICS [protected], [protected], [protected] Our service engineer will contact you at the earliest to schedule an appointment as per your convenience." BUT TO MY SURPRISE NOBODY CONTACTED ME. THEN I CALLED THE GIVEN NUMBER, THE PERSON TOLD ME THAT NO ENGINEER WILL COME AT YOUR HOME AND YOU HAVE TO COME. I WANT TO JVG ELECTRONICS SITUATED AT ELITE CROSSING, JHANSI SEVERAL TIMES IT WAS ALWAYS FOUND CLOSED. I CALLED THEM AGAIN, THEY TOLD ME THAT SERVICE CENTRE HAS SHIFTED TO MANIK CHOWK JHANSI. I WANT TO "ANSHIKA DISC CARE CENTRE, SARVMANGLA COMPLEX, NEAR ALLAHABAD BANK, MANIK CHOWK JHANSI". THEY TOOK 15 DAYS TO REPAIR AFTER WHICH I FOUND THE PRODUCT MORE DAMAGED " KINDLY LOOK INTO THE MATTER AS SOON AS POSSIBLE.