Philips India — Trimmer model no. Qg - 3030

Address:	122001
Website:	www.phillips.co.in

I bought a brand new PHILIPS trimmer model No. QG3030 two years ago from authorized PHILIPS store in Gurgaon. Now, it is not working properly. I have gone to PHILIPS authorized service centre i.e. HITECH SERVICE, Sheetla Mata Road, Gurgaon and deposited my trimmer machine for one month for repairing. After one month they have returned my trimmer machine without being repaired. When asked reason for not repairing they told me that nowadays manufacturing of this model has been stopped by the PHILIPS so, spare parts of this model is not available with us. They also told me that spandle (tip of the machine) is not working properly and they advised me to buy a new trimmer machine from PHILIPS store. Now, my grievance is if company is launching new products on daily basis and stop manufacturing of its old product then how a middle class consumer can buy a new product daily. If you will not provide spare parts in service centre. It is very irresponsible and insensitive behavior towards their naïve customer. It is my humble request to the company owners please give me solution to repair my trimmer machine and provide its old products’ spare parts easily in the open market to give convenience to their customer. Thanking you.