Philips — No solution of complaint

Address:

Mahendragarh, Haryana

Sir i have Registered a complaint to Philips customer care regarding my HOME THEATRE usb problem. The complaint was registered approximately a month ago and they i was assured that the engineers will visit within 2 working days. But no visit was being made. I called again thereafter and again i was being told that executive visit will take place in another 2 days and again no visit took place. It happened many times. I have called them approx 10 to 15 times in the last 1 month and no solution has been given to me. Moreover yesterday evening they told me that they are not having any complaint registered on my name and thy have registered my complaint on[protected]. Means my previous registered complaint was cleaned by their officials as they were faulty and did'nt want to solve the complaint. Moreover on[protected] i was called by Philips Service center ( Hytech Services, Gurgaon ) and they assured me to visit and solve the problem by 1-4-2014. But on 1-4-2014 i was again called and was being told that my complaint will be resolved till 2-4-2014 but again, no visit was made. Then i was given the time for Friday[protected] and i am now being called by them and told that my complaint will take an extra week and it will be resolved till next friday[protected] . Sir they are not resolving my complaint and giving me dates and dates only. Moreover they deleted my previous complaints. I have registered my complaint by calling them through phone nos : [protected] and [protected]. Complaints are registered on contact no [protected] on the name Piyush Vashisht. You can check my call details if you dont believe me and ask them to show you the recordings for the corresponding calls. The complaint no registered on[protected] is[protected] and previous complaints are deleted by them. Kindly look into the matter and resolve my issue. I shall be very thankful to you.