Phoenix Arc — Fraud charges by Phoenix arc-no response received

Dear Team

Still your feedback is awaited.

On Monday, 15 November, 2021, 01:31:59 pm IST, Rohit Gandhi wrote:

Gentle reminder.
On Friday, 12 November, 2021, 10:48:28 pm IST, Rohit Gandhi wrote:

Dear Team

I bring to your kind notice that i have never received these two cards, if you have sent these cards then please provide me its dispatch details and also confirm why charges not start when you issue card to me and how you charge me the amount after more than 10 years without any information. It is totally a fraud played by your bank for which I will file a criminal case against your bank for cheating u/s 420 IPC or any other litigation as advised by my advocate. therefore kindly cancel these two cards and also the outstanding if any on urgent basis otherwise I will be left with no option and I have to file the criminal complaint against your director for cheating u/s420 IPC. If any other issue kindly call back on my mobile no [protected] or share your contact details.
Thanks & Regards
Rohit Gandhi

On Friday, 1 October, 2021, 08:27:48 pm IST, Grievance Officer wrote:

Dear Sir,

With reference to your 27-Sep-2021, we have noted the contents thereof. We wish to inform you that the said account has been assigned to us from Royal Bank of Scotland N.V. Limited along with its right /title /security interest and financial documents and we have acted as per the records forwarded to us by our Assignors.

Further, we are given to understand that our official Mr. Mohitkumar Malik had already spoken to you and you had agreed to make the payment for outstanding amount. We confirm that you have been pacified you with the details and have addressed all your concerns in totality.

Please note due to COVID situation, we regret a delay in response. Please co-operate with us.

Please feel free to contact us on[protected] between 10:00 AM & 6:00 PM from Monday to Friday or to write at rard.[protected]@kotak.com for any further assistance / clarification that you may require in this regard.

Assuring you of our best services at all times.

Yours Sincerely,

Kamlesh Rane
Grievance Redressal Officer

Phoenix ARC Private Limited
CIN: U67190MH2007PTC16803
5th Floor, Dani Corporate Park,
158, CST Road,
Kalina, Santacruz (E),
Mumbai 400098, India
www.phoenixarc.co.in
B +[protected]D) +[protected]F) +[protected]

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Phoenix ARC Private Limited may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

From: Rohit Gandhi
Sent: 27 September 2021 17:36
To: Grievance Officer
Subject: Re: SR#:1-[protected] - ROHIT GANDHI - [protected] / [protected] -R2CP593045 / R2CP599823

Dear Concern

Thanks for your quick response. As required my control no is [protected] and for your reference my pan card copy and cibil report attached.

On Saturday, 25 September, 2021, 09:56:48 am IST, Grievance Officer wrote:

Dear Sir,

With reference to your complaint dated 23-Sep-2021, we wish to reiterate the response, we have noted the contents thereof. We wish to inform you that the said account has been assigned to us from Royal Bank of Scotland N.V. along with its right /title /security interest and financial documents and we have acted as per the records forwarded to us by our Assignors.

Further, we request you to share your Know Your Customer (KYC) documents (i.e. PAN Card and Voter ID Card/Driving License) along with your latest CIBIL report & control number to verify the credentials of your contentions in the mail.

Please note due to COVID situation, we regret a delay in response. Please co-operate with us.

Please feel free to contact us on[protected] between 10:00 AM & 6:00 PM from Monday to Friday or to write at customercare.[protected]@phoenixarc.co.in for any further assistance / clarification that you may require in this regard.

Assuring you of our best services at all times.

Yours sincerely,

Kamlesh Rane
Grievance Redressal Officer

Phoenix ARC Private Limited
CIN: U67190MH2007PTC16803
5th Floor, Dani Corporate Park,
158, CST Road,
Kalina, Santacruz (E),
Mumbai 400098, India
www.phoenixarc.co.in
B +[protected]D) +[protected]F) +[protected]

DISCLAIMER:
This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that Phoenix ARC Private Limited may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

From: Rohit Gandhi
Sent: 23 September 2021 16:19
To: Customer Care Retail
Cc: Grievance Officer
Subject: Wrong o/s show against my name

Dear Team

My self Rohit Gandhi never apply any Phoenix Arc card . But when i check my cibil at site two Phoenix Arc cards show against my Pan no and also show 5000 pending amount against these both cards. kindly provide me the detail of o/s on urgent basis. If any other issue kindly call back on my mobile no [protected] or share your contact details.