[Resolved]  Pizza Hut — Big Not to Pizza Hut Delivery - Very unpleasant and disappointing service

Address:

Thane, Maharashtra

Very unpleasant and disappointing service by Pizza Hut call centers. I placed an order online and didn’t get any email of SMS for the order placed. I called up call center, the CSR (don’t remember name) told the online order didn’t go thru. After confirming the order placed, he indicated that the store is appearing offline in their system. So he will place a manual order to the Cine Wonder, Thane store and call back in 5-10 mins. I waited for 20 mins and called back the call center. This time CSR Anil told me the no older was place and he will place the order, gave me an order number and indicated I’ll get the delivery in by 9:15 (i.e. in 20mins time). I waited for few minutes and called the Cine Wonder store, to ensure they have the order. But of the surprise again there was NONE. I called up call center 2 time to get connected to manager. Finally got thru Arshed Khan where he indicated the order was cancelled online (another shock). I narrated the whole facts with the order number to Arshad, but he said the similar things other two CSR mentioned. Arshad also indicated that, I was informed that the store will call me for the order. That was another shock and completely incorrect statement. I asked him to make me hear the recordings, for which he denied. Tell me the basic thing, how on the earth will store know unless somebody calls them and places the order. Absurd isn’t it? We wasted almost an hour ordering thru website, talking to call center and store on a special day that we had to be celebrated. Finally we celebrated with Dominos and goodbuy to Pizza Hut.