Pizza Hut — Cancellation of order without notice

We ordered a pizza on 18th June 2014 between 13.04pm & 13.15pm. The call was transferred to Rutu Park, where a lady confirmed our area was within Pizza Hut's delivery limits & then went on to take the order & confirm that the pizzas would be delivered in 30 to 35mins. Between 14.01 & 14.15 I called the same number 39883988, the customer care executive informed me that he would get the store manager to call me & that WITHIN 10 to 12mins I would receive a call. Between14.20 & 14.30 I had to call yet again and was told by the call centre representative that the pizza would be there in 10mins. The 4th call was made between 14.55pm & 15.05pm - TWO HOURS from my order time & I spoke to Pratik (at[protected] and was told that there was NO SUCH ORDER showing against my address/cell number! He said that he would get the store manager to call. Since the store manager had been calling since the last 2 hours, I insisted on speaking to a team manager. I spoke to Pratik's team manager Anthony (none have second names & sure know its better not to give it out) and was again told that the call centre had received a message from the store manager WITHIN 30MINS of our order that the order had been cancelled since our address was beyond their delivery point. And that the store manager TRIED calling 5 or 6times but could not get through my number. 1. Why was I told in my 3 previous calls that the order had left or that the store manager would call, if it was already recorded that the order was cancelled?? Why did it take me TWO hours to be told? 2. Did the store manager lie about having tried to call me? Why did the lady who took my order confirm (when I said I am aware of a Ritu Estate & not a Ruttu Park) that our order would be delivered? 3.Why the need to hide & cover up by the customer care & by the store manager?? I need a reply on the above. I am waiting for the call back since 18th June. Today is 21st June. I was told by Anthony that I would receive the call back! Is PIZZA HUT ready to sell its reputation at the hands of the very customers that it survives on??