Pizza Hut — complaint for delviery boy & store manager

Address:

New Delhi, Delhi

Hello I want to file a complaint regarding my pizza delivery. I ordered a pizza on[protected] at 6:38pm and the delivery time was 7:08pm I got the pizza after 7:15 which was late according to the policy, but the delivery man did not accept it and argued with me for an hour. He called his store assistant manager Javed. The .Manager was such a jerk, instead of giving me free pizza he asked the delivery boy to get back the order. He wasted my 1 hour and the order got. The delivery boy was not accepting his mistake so I took his phone and checked the call logs which showed that he called me at 7:12pm and I was not reachable. He was 4 to 5 mins late which he and his store manager did not accept. I was so pissed off by the store manager. I have the proof of SMS which I got it from pizza hut which says that your order is delayed plz accept the discount of Rs 500 or the total value of order. I got this SMS at 6:44pm. I am attaching the screenshot of the message and the bill which i took away from the delivery boy. I hope pizza hut will take action against that store manager and the delivery boy. Thank You