[Resolved]  Pizza Hut — delayed delivery and charged extra than price given in menu

Address:

Bangalore, Karnataka

On 30th May 2014, I ordered "meal for 4" (2 medium pizza, + any 2 desserts+1 portion of garlic bread) combo . I called the number [protected] at 8:17 pm. The guy who picked up the call was unable to understand things and had to repeat the order several times. He took 10 minutes to finally place the order at 8:30 pm and the total amount he said rs753/- (699 + taxes) . After waiting for 30 minutes we again called at 9:09 pm to enquire about the order. The man said that order was placed at 8:52:15 pm. We called back at 9: 13 pm. The guy started talking in rude tone and said that 30 minutes are not over yet. Finally the delivery boy came and that too with incomplete order. He said that garlic bread is left and he will go back and bring garlic bread.. For us 30 minutes were over and we refused to pay. The delivery boy called some Mr Sreedhar and Mr Nair and we got only rude responses back. And on the top of it when I checked the Bill, the total amount was rs 895/- (Including taxes) (But as per the order taking boy the amount was rs 753/- including taxes) Finally we had to pay them Rs 300/- Following are the issues in short 1st : Irritating boy taking customer order 2nd : Punched wrong time of order placing and delivered pizza very late 3rd : wrong amount mentioned in the bill 4th: Delivery boy came with incomplete order 5th: not at all customer friendly staff This was not the first time we ordered from pizza hut but definitely it was THE LAST. Here with I am attaching pictures of my call history to pizza hut, a picture of the menu stating the price of the combo and picture of the bill stating higher price then mentioned by order taking boy