[Resolved]  Pizza Hut — delivery issue

Address:

Chandigarh, Punjab

25-09-14: It was my child's birthday and we felt like ordering pack of 4 vegetarian pizzas with garlic sticks and called up at available no: @18:13 on [protected] - sector-35 store; I wanted delivery at mohali and despite of asking contact no of nearest store to me/mohali i.e phase-10, mohali, she gave me 11-24:[protected]. I called up at given no at 18:14, whre i placed my order and was committed that it will be delivered within 45 minutes. Imagine a situation where family is waiting for the mercy of pizza hut's delivery and held cake cutting ceremony because unfortunately child is fond of pizzas. I made a call at 19:00 on[protected], obviously someone else picked the call but could recognize my order with my mobile no., kept me on hold and confirmed that order will be delivered in 3 minutes time.But it dint happen. Again i called at the same no and had new person and i was pampered for some more time. At 19:47 i received a call from [protected], mohali store asking me to place my order.It was shocking to know that the order we were waiting for was not delivered.I was helpless and placed the order as he knew the mess andcommitted me to deliver within 20minutes..Finally i got the order at 19:30 and we cut the cake. Unortunately i m talking about the famous brand pizza hut, where i gave so many bulk orders personally, officially. I cant pour my wrath in words.Due to negligence, the birthday party got spoiled when every eye was stariing at me and i was helpless. I also belong to service industry, sharing a respectable designation and can value someone's time/money/trust.But the height o[censored]nprofessionalism showed by your team would never ever be spared.Trust has gone for a toss and dont know how much time i would take to cm out of this trauma. I would request you to actually cross check the facts mentioned above with time and recorded intarction and time committed. In today's world whre we are dealing most of the things online/ on phone, you cant afford to have such flaws from your business perspective.My feelings / loss of reputation apart. Pizza hut used to be the brand imagination of pizza for me and the same image was created by me to all whom i know as i m a travel freek/foody/professional.Regrest to mention, that i would rate pizza hut as poorest, despite of whatever plea you give me now. jitesh joshi