[Resolved]  Pizza Hut — False promise of home delivery

Address:

Bangalore, Karnataka

On Saturday, 4th Oct 2014 at 21:52 IST, I placed an order with Pizza hut for home delivery with promise of delivery within 30 mins.After 40-50 minutes passed, neither any information about the delivery came to me nor any status.Finally, I called the pizza delivery outlet(CMH Road, Indiranagar) but no one picked up the call as the ring kept sounding. Then I called customer care and informed about the same.With the assurance of calling me back after checking the status in 5 mins I hanged up the call.Again the wait seemed eternal and no response. Again after 20 mins I called customer care and same assurance of calling me back happened.Again, No any word I heard from them. Then finally around 23:30 IST, I called again customer care and like other previous attenders, he started grilling me about my details like name, contact no etc.This infuriated me as every time they peeved me with these questions despite contact no. being displayed on their system and having my personal details(as I use to order frequently with them).I started questing them about their professionalism how to handle customers and the person on other side started being rude.This angered me and I cancelled my order, having understood also there was little chance of pizza arriving so late. With no hope of pizza coming and being famished, I started cooking after 23:30 IST. Around, 12:00 midnight, probably some manager of pizza hut called me to enquire whether pizza delivered to me or not and why it got cancelled.I politely responded what happened. Then he asked me he is ready to deliver pizza next day.This surprised me and asked him that a hungry person need to wait for one day, after order, for pizza to be delivered.He said sorry and we ended the call. I really wonder how they tackle other customers in case of home delivery if they fail their promise. A thorough unprofessional as well as unethical attitude in service as well as handling a customer. Absolutely worst experience and decided not to order pizza again from their outlet. P.S. : The weather on that evening/night was absolutely clear ie no rain.