Pizza Hut — Got my pizza in 1hr 45 min

Address:

Faridabad, Haryana

Yesterday, 13 august 2014, I ordered for a pizza at Faridabad, crown plaza. Store manager told me that due to Wednesday’s rush (buy one get one)he will not be able to deliver in 30 min, but asked for 45 min. As, it was not a problem for me so I confirmed my order at930 pm. After not getting my order after 45 min, I called customer care to knowstatus. They asked me to wait for another 10 min and also told me that storemanager will call me for confirmation. After waiting for another 10 min (and nocalls), I called customer care. I asked them, should I wait forpizza or should I order something from somewhere else as my kid and parent werevery hungry. Sugar coated executive askedme to relax and wait for my pizza as it will get delivered very soon. After awhile, I called them and told them that no restaurant will take myorder after this time so please confirm if you will deliver it or not. Thisguy promised me whole world, asked me to believe in Pizza hut. Also told methat rider is on his way. These liars kept on lying for next 45 min. I called them 6 or 7 times. Final result - I got my pizza at 11:10 pm My kid slept without dinner My Parent lost their appetite I got an upset stomach today morning, after eating their coldpizza at 11:30 at night. During my last conversation with Customer care, he asked me, Faridabad store manager will call me to apologize. I have not received any such callyet (its already 8 pm next day) They are bunch of lairs, shameless, insensitive profitcentric personals, don’t trust them. I am not sure if me, a middle class person can impact such a bigprofit making firm, but I swear, I will never go back tothem. Mobile no from which I ordered is [protected], order date 13 august 2014, you can get whole recorded conversation from Pizza hut.