[Resolved]  Pizza Hut — highly unprofessional and unethical behavior of both pizzahut 39883988 team and pizza hut sector 56 gurgaon

Address:

Gurgaon, Haryana

when i could not place order online today for technical difficulty in reaching the store, in sector 56 gurgaon, that had to deliver my oder. I called their toll free 39883988, as that was the suggestion online to take next step on pizza hut website. I placed my order and the call center rep, (lady) at the above mentioned number assured me that my order place time is 12:30 in noon and i will receive my order at 1 pm same day that means within 30 mins as pizza hut delivery time policy is. I and my 6 years old child kept waiting till 1:05 pm and then called again at 39883988 where i had placed my order and got assurance to receive my delivery within 30 mins. The call kept transferring to two different persons for their long attempt to connect me to supervisor, who said then that the store in sector 56 will call me, i reminded him about 30 mins delivery else penalty to them to not pay, he said yes store in sector 56 will take care of that. I and my child again waited for 15 mins when we did not get any call, i called again at 39883988 as my son was really feeling hungry and we ha waited over 45 mins by now. Now call center another rep (a male this time) said we will have our order in 10 mins and as they can not give the whole order complimentary, they will give us rs 500 discount on our placed order. I told him my order value is rs. 555 only so i need to pay rs. 55 only. At last, at 1:30 pm pizza came, i was expecting the call center supervisor at 39883988 had done his job by calling the store mgr at sector 56, to convey the same as was conveyed to me about rs. 500 discount on total order placed value, so i need not waste any more time and energy, as by then we were rally losing our hunger pangs and patience as well. But to my surprise the delivery boy was extremely aggressive and started raising his voice when i said you are exactly 30 mins late as i had placed order at 12:30 and was confirmed by call center lady rep also. He then dialled his supervisor number at sector 56 and started telling lie in front of me only that im saying we had placed order at 12, my child was getting so sleepy by then and im looking at the delivery boy's audacity to be so white lie spoken person. He made me speak to the supervisor, when i had already dialled 39883988 and had asked the call center rep to speak and tell to ask the delivery boy to behave. On this also, the delivery boy started taunting me in front of my neighbors who were out then that now she is asking me to speak to call center rep. To my surprise, store supervisor at sector 56 was asking me who had given approval for rs 500 discount, I said the person told me he was supervisor at call center number 39883988 and im also aware of pizza hut policy of 30 mins else face penalty, and its 30 mins over expected delivery time. I had made up my mind by then looking at my almost slept child and my energy drained completely in all this mis-happenings created only by 39883988 team and sector 56 gurgaon team to not have pizza at all and return it. And that’s what I did, the delivery boy as expected, very shamelessly took back the delivery and left. #Ihatepizza hut, #i hate39883988, #ihatesector56gurgaonpizzahut