Pizza Hut — Huge Order Major Screw Up

Address:

Mumbai City, Maharashtra

We had ordered 103 pan for 4 that is total of 525 pizzas along with 175 potato wedges, 145 pepsi pets & 25 garlic bread servings from BKC PHD. The order was suppose to reach at 11.30am on 07th March 2014 at Bandra Spastic Society. After many many calls & many lies by Asif the order taker the order finally reached at 12.25pm. The person from PHD Anil who dint respond to any calls was not bothered in giving the order but was bothered about the payment. The tempo guy was in ahurry to take his tempo & wanted the stuff to offload at the earliest. The quality of pizza was WORST than a 3rd grade udipi restaurant. The bread was not baked completely rubbery forget it being served hot even though the stickers were put on the boxes. The vegetables were as good as not being there on the bread. The potato wedges were sooo oily that any person would come to know that they were made one night before. The taste of both pizzas & potato wedges was like crap. We saw people having bites & throwing the rest of it. This is not at all teh standards we expect from PIZZA HUT. The staff was not at all corporative forget about accepting that there was a mistake. Anil did not pick up the call once also. Asif lied about the location of the delivery guys by saying they will reach in 5 mins they reached only after 25mins. The amount of stress that was given to us is completely unacceptable. We expect some action to be taken against this. Staff Name: Order Taker - Asif Delivery Guy - Anil