Pizza Hut India — Amount debited but order not placed

Address:

Mumbai City, Maharashtra, 400101

I paid twice through Pockets Mvisa having Reference No.[protected] &[protected] on 20-11-16 for Rs 285.61 each on the Website, but both the times the confirmation didnt go through to Pizza Hut and order was not placed.
I also got an email from them that they shall refund the money if its debited. The amount has been debited but not reversed as yet