Pizza Hut India — Delivery of Non-Veg Lasagne in place of Veg Lasagne

Address:

Mumbai City, Maharashtra

I, along with my two friends - Mittal Gala and Donica Trivedi - visited the Pizza Hut outlet at Oberoi Mall in Goregaon, Mumbai. We placed 3 orders - veg quesidellas (without mushrooms), veg lasagne and veg so cheesy pizza (without mushrooms ). We were first served the quesidellas WITH MUSHROOMS, however we did not make a big noise about it. Post that the Lasagne was served, which after tasting and finding it weird, we enquired whether it was Vegetarian, and a staff member told us it was Chicken Lasagne. So me and both my friends beingg JAIN, consumed CHICKEN. On enquiring with the staff who served us - NEEL - he told that he was not aware and the store manager - Mr. Sachin said that since the staff was new, they cannot differentiate between veg and non veg! Besides the staff was not bothered, we were made to wait 15 minutes for the store owner's contact details. What has been done to my and my friend's beliefs cannot be undone because an apparently international brand of repute such as PIZZA HUT does not train their staff, and does not have enough people. I have already left a complaint at Pizza Hut's CRM (Reference Number 10338) but have not been contacted by the company yet.