Pizza Hut India — Order cancelled and amount not refunded to my card yet

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	online.pizzahut.co.in

I have placed a order of Rs 578.40 on 16th Sept 20'16 at around 7:43 PM and later i received a call from the Madhapur store that they will not be able to deliver and the amount will be refunded back to my card within 11 working days. Its been a month now. Couple of times I talked to store manager and no positive help yet. The store manager is just blaming the pizza hut banking division but not taking ownership for the refund.

I have already spend good amount of time and money (phone calls) for getting the refund. Pizza hut should be asked to pay fine amount for the delay and pain caused to me as consumer.

Please look into it.

Order No. 6694487