I order Pizza Hut around 10:00 pm with order number as #11591448 which was suppose to be delivered at 10:36 pm from the store address Pizza Hut Pune - Magarpatta Hut, Unit No 1, Green Harvest Building, Pune, Maharashtra, 411028 hardly a 1 km away from my home.
I waited till 10:45 pm and called up Pizza Hut customer care to understand the status of my order
Below is the summary of these calls:
Call #1 Agent replied order dispatched will be delivered soon and you will receive a call from store which never happened.
Call #2 Agent took my permission to put me in a conference call with the store and kept me waiting for 6 minutes until I handed up with frustration.
Call #3 Agent replied that the order is still at the outlet which means that the other 2 agents lied.
Was it not the moral duty of Pizza Hut to notify about delayed order and on the top of that there Customer Care agents too lied.
In the end I never received my order and had to face humiliation from Pizza Hut through both there store and customer care Was this information helpful? | 
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