Pizza Hut India — Refund for an unsuccessful delivery

Address:

goa

I ordered from sapphire food ltd on 10 october 2023 in dabolim goa, for an amount of ₹874.66 and i didn't receive the order for about 2 hrs so i called the helpline number[protected] to cancel it and refund it as soon as possible. They said it would take 14 business days and today is 31st of october 2023 which is 21 days since i didn't receive the refund. Today i called them again and they are saying that they have initiated the refund request but paytm is having some issues and asked me to talk to them for the refund . This is very unprofessional from pizza hut as they are robbing me and delaying the refund.After this complaint i might go for an online FIR.