[Resolved]  Pizza Hut — Misleading offer

Address:

Thane, Maharashtra

Pizza Hut introduced The Big Pizza offer at Rs. 199. They claim to offer a "big" size pizza at just Rs. 199. On looking at this my friend and I visited the Pizza Hut outlet to avail this offer. We looked at their menu and found out that they don't serve any big size pizzas. They have small, medium and family (large/big) sizes. We expected a Family size pizza to be served since it's a big pizza offer, they can't serve medium. When we received our order, we got a medium sized pizza. We asked the server and she said that this is what they serve for this offer. We checked the print ad of the offer carefully for any terms and conditions which might give an idea of the size in terms of the diameter or any disclaimer saying that they would serve a medium sized pizza but, we didn't find any. Even in the video ads for the offer (on Pizza Hut's website) they show a fairly large pizza being served to people. The size in the video ad without a doubt is much more than what they serve. Someone will have to either be incredibly dumb or visually impaired to not make out the difference between what is promised and what actually is being served. In this way, Pizza Hut has come up with a very misleading offer that promises a "big" pizza but serves a medium one instead.