Pizza Hut — Order delivery Issue

Debottirna Chowdhury

from Bengaluru, Karnataka

Address:

560037

Hi, I have placed an order today at 11th November 2015, and it was supposed to be delivered at 10:38pm, and I have paid by credit Card, The order was not delivered at all, and I tried to contact them several times, and all the time they said that it will be delivered within 15 more minuets, and Last i called them at 11:24pm, and then also they said yes It will be delivered within 15 mins, and after 15 mins when I tried to call them, it says the shop was closed. and it became a fraudster who fraud me Rs 741.02. Please check this issue, I have both the email for bill, and Credit card Mail for the transaction. The Screenshots are given attached below.

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Comments

Dev_blr

from Bengaluru, Karnataka

I faced the same issue today...no delivery at all...This is pathetic service i ever faced for food..

Dewesh123

from Bengaluru, Karnataka

There is no role of customer service at all, same person may pick your call with different name.
That is what happened to me, after several time i called them after wait time of 2 hour, simply they will say wait for 10 more minute, who ever is waiting for that there is no matter for them.
My kid started crying after 10:30 pm after a wait period of 2:30 hour. Because of which i decided to raise at least one complain, and we have decided to not order any pizza from pizza hut now onward.
I am expecting same decision to be taken by the sufferer like me may change there quality of service.