Pizza Hut — order no 5087 and order ref[protected] dated 01/9/2014

Address:

Mumbai City, Maharashtra

I have been a regular customer placing the orders from mobile ref :[protected] and today the above order reference was placed with the correct delivery address (check the recording at your end) as we have 2 address in your records. After that following events have become a history for poor customer service by Pizza Hut: 1. The pizza delivery person lands at the incorrect delivery address and calls on my mobile no.to check the delivery location and returns to stores making no delivery at the required address. 2. I call up the call center to inform the mess on wrong delivery address and they assure me that the store person will call back to confirm the delivery at the required address. 3. I receive a call from Andheri -east store cashier Shailesh/Santosh (unable to recall the name) that they do not make delivery to my specified address. This is utter nonsense behavior by the store cashier when in past orders have been delivered to this address B2/308 LOK BHARARTI by this stores. 4. I call up the call center for this mess and they inform that have the call back from stores and confirm that they will make delivery to B2/308. 5. Again call received from call center supervisor stating they no delivery is possible for this location B2/308. Here the irresponsible supervisor should have checked my previous deliveries before informing me and when i inform him about past deliveries he informs me that he will arrange a call back from stores and disappears.. 6.Having received no response i call up the call center and i am told that they are unable to reach stores and very sorry for the inconvenience and next time they will surely make delivery to location B2/308. 7. At the end no Pizza Hut pizza's were delivered and order placed with Domino's was delivered in 25 minutes . 8. Pizza Hut delivery service by Andheri stores and customer care by the call center both very poor and pathetic..