Pizza Hut — Pathetic Service by PizzaHut

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi PizzaHut Team, I am a Pizza Hut fan and prefer pizzahut over every other brand. But it was a whole lot of embarrassment today while I received the Pizzahut order at my company. I was sitting late in office with my project team and promised them to order pizzas for them if they promise me to finish off some of the pending work. I ordered six pizzas and four bottles of Pepsi around 6:21 PM India Time from one of the pizza hut delivery outlets at Greater Noida (Pizza Hut, Shop No 141, MSX Mall, Greater Noida, Uttar Pradesh 201308, India). I told them during the delivery itself to bring creditcard machine as I had no cash and was planning to use my credit card for the payments. I clearly asked for that the pizza must be delivered at 7:40PM IST. The delivery boy came on the right time at around 7:38PM and gave me a call for collecting the delivery. I asked him if he is carrying the credit card machine with him. He mentioned that he is not carrying the machine as he has not been told about it. I had no cash to give him as I was out of balance but could have only made payments using my credit card as I mentioned while ordering for pizzas. I struggled with this situation for a long time as my team was waiting for the pizzas upstairs as I promised them to treat them being their manager. In the meanwhile the pizza delivery guy (+91-[protected]) spoke to the pizzahut delivery for solution of this problem, and I was shocked to know that another person will come with the creditcard reader machine for the payments, which should have at least taken 15-20 mins. In the meanwhile the team was waiting for the pizzas as they had to leave for the day and I never wanted them to eat cold pizzas. To avoid this situation I had to go to few of my subordinates and had to ask them to lend me the amount so that I can make the pizza payments(while no single one had the full cash, so I had to beg in front of a couple of guys). This was really very embarrassing to ask my team members to pay for the pizza that I ordered for them. Order Number :[protected] Bill Amount : Rupees 1687 Order By : Nitin Rastogi Delivery Address : NIIT Technologies Pvt Ltd, Tech Zone, Greater Noida, Uttar Pradesh, India I am also attaching the bill with the mail and want PizzaHut to have the delivery call logs checked to know that I mentioned clearly for bringing the creditcard reader for payments. It's not just about wastage of money. I invested time and in the end I was not able to do what I wanted to do for my team. This was really pathetic service. Thanks, Nitin Rastogi