Planetspark.in — Online learning

Address:	not provided by the company
Website:	www.planetspark.in

1. I had enrolled my daughter with planetspark.in (a online public speaking portal) 24 June 2022 for a course titled as “PUBLIC SPEAKING AND CREATIVEWRITING (ACCELERATE)”. On 24 June 2022, before enrolment there was a free demo class followed by Counselling session conducted by Ms Mrinalini Singh and Ms Alisha Baghla from Planetspark. They explained the scope and nature of course in detail and accordingly I made the payment of Rs 45, 000( Rupees forty five thousand only). At the time of enrolment I was promised full refund by Ms Mrinalini Singh, if the classes are not upto the mark.
2. As the course started, I was tracking the quality of course which, I found were below average. Accordingly, I got the teacher changed but there was no improvement to be seen. After about eight classes, I decided to cancel the course. On 17 Aug 2022, called up Ms Mrinalini Singh of planet spark who told me to write a mail to the customer care. I wrote a mail to the customer care but there was no response. Ms Mrinalini also started avoiding my calls, so I called her from a different number and she responded. On confronting her she started asking for time again and again. I waited patiently. On 23 Aug 2022, I received a call from Mr Prince Bhatia, from planet spark who initially tried to convince me against cancelling the course but finally relented. He informed me that planet spark will deduct 800 Rs per class plus GST and a further 10% (ie Rs 4500) towards cancellation processing fees. Moreover, he told me that I have to wait for 30-60 days for a refund citing their company working/policy. Moreover whenever I asked planetspark employees (namely Ms Mrinalini Singh and Mr Prince Bhatia) for their official address they simply refused to do so.